On behalf of my client, I am currently recruiting for a Dutch Speaking Client Success Specialist for a 12 month contract.

Your job:

You will communicate directly with clients, primarily through email and phone, and work closely with Internal Sales, Product and Technical teams to ensure a seamless experience for users.

Responsibilities:

• Foster and grow relationships with clients, offer personalized service and support them in their end goal.
• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Help them measure their success and ROI.
• Become a product expert, which will allow you to best optimize clients’ accounts and set them up for success.
• Collaborate with teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.
• Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC), and give an overall great first impression.
• Monitor and analyze trends within your accounts and constantly execute on about new ways to “WOW” your clients and colleagues; be creative!
• Conduct online and in-person presentations on product and campaign performance to clients
• Based on account need, travel to client locations might be necessary.
• Be responsible for meeting several metrics; however, the emphasis will be placed on overall account performance, retention, and feature adoption.

• 1/2+ years related experience in B2B, Tech, Customer Service, Account Management.
• Fluency in English and Dutch.
• Write and speak in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process.
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new products and features.