What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVE

The Innovation Adoption Services (IAS) Team runs and supports cloud-based products and customer specific cloud applications. We work with a wide range of SAP cloud-based solutions, including SAP Sales Cloud, SAP Business ByDesign, SAP Business Technology Platform, SAP Commerce Cloud, SuccessFactors as well as mobile solutions. Our integration experts take care of all types of system integrations, Cloud to On Premise or Cloud to Cloud for Third Party or SAP systems. Additionally, we provide expert support to enable partners to deliver high quality products to their customers. We constantly seek to improve our products and solutions to provide a better customer experience by delivering highly reliable applications.

EXPECTATIONS AND TASKS

• Monitor different systems to follow up on availability and message exchange accuracy
• Obtain detailed and accurate information relating to how to reproduce the issue, use open questions to analyse business impact, utilizing effective questioning/troubleshooting techniques
• Display superior customer service when providing inbound and outbound (phone, email, incident) application/functional support and resolution to customers (external and internal)
• Involvement in incident reduction tasks like creation of Knowledge Base Articles, wiki update and notes
• Collaborate with teams in different support hubs to deliver 24x7 support across the globe
• Effective system operations along the software lifecycle
• Engage in operations model/operational processes and procedures
• Analyse log files and integration flows to identify and resolve errors 

RELIABILITY ENGINEERING

The team monitors applications and environments to ensure smooth operations and maximize uptime and performance of Cloud Software.
The team collaborates and works with teams across different countries and regions with the common goal to resolve any issues as quickly as possible.
As a highly innovative team we constantly seek to improve processes, applications and tools to achieve a high customer satisfaction.
 We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

Required Skills

• Communication and presentation skills with the ability to communicate appropriately with customers
• Remain focused and patient to seek pragmatic and effective solutions with a strong focus on customer satisfaction
• Experience with Microsoft technologies such as .Net framework 4.0, IIS, SQL Server, Windows Services, Web Services / or Linux, JBOSS, Apache Tomcat, Websphere, Weblogic, and middleware technologies
• Basic knowledge in Web Servers, Application Servers and Middleware tools
• Basic knowledge in MS SQL Server Database, Oracle, HANA, MaxDB etc.
• Some exposure to Security aspects, Firewall, IDS, WAF, Mod Security, Various Certifications and Standards
• Experience of working in Python, Django, HTML, Bash, Ruby Rails, Numpy, Matplotlib
• Automation experience with PowerShell scripting, chef, Puppet or Salt, Rundeck, Monsoon etc.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.