Application Support role working as part of the Customer Services team reporting to the Client Services Manager. My client is a global supplier of technology, consulting, and professional services, to several areas in the Financial Sector.

Your technical background 
Windows Server 2019
Web Server: Internet Information Services (IIS) v10+
SQL Server
SSRS

You will be responsible for ensuring optimal performance and operation of their software products being used by their key customers. Fantastic opportunity to learn and grow. This role will give you great exposure to where the product is designed and development. Their Dublin office is the Product Management, Research and Development Centre for their award winning Enterprise Solution. Fantastic on-boarding support plan in place for you, overtime you will understand how the software works, how it gets deployed, what are the risks in the deployment .

40% - working with customers to help them install the software. Resolving issues around installations. The software is on customer sites, hosted solution, this is mainly managed by the infrastructure team - you will be fully supported to help you assist and help the end customer. Fully remote.
40% - SaaS hosted solution - manage, co-ordinate the deployments, upgrades and patches. Following a set of notification and upgrade rules you will understand when to notify customers of down times etc
20% - Replicate the problem - set up the environment, replicate the problems that are arising, these need to be maintained and upgraded

Your experience
3+ years working as an Implementation / Software Support Specialist
Enterprise Software experience
Ability to work across different teams
Ability to see a problem it's not about a quick fix more long term approach to problems
Strong experience installing Software
Worked in structured and unstructured scenarios.
Worked with external customers on installing / integrating software products
You will have worked on Projects - working with structure project plans, planning deployments, installations, Changes etc
Evidence of where you identified a problem, how the problem was identified - how you escalated it, debugging, troubleshooting, identifying workarounds, etc
You will be organised - good at prioritising your day / week

Advantageous
Microsoft Azure / .NET Framework - useful but not essential
Familiar with their monitoring tools - like AppDymanics, Solarwinds and Splunk