This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Basic knowledge of application development
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• The role requires weekend support as part of shift based coverage
• Automation – Leading and driving the identification and implementation of automation opportunities across the application and infrastructure environment
• Monitoring - drive monitoring operations visibility through tools such as Geneos, Splunk and Dynatrace. Work closely with the L2/L1/Development teams to improve thresholds and alerting of critical flows. Assist with Root Cause Analysis (RCA). Identify monitoring gaps and implement solutions, by leveraging the best monitoring tool(s) to  address the specific gap. Expert experience at application alert fine tuning to prevent issues related to incidents
• Cloud adoption readiness – Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with development and infrastructure teams to ensure Merchant Services applications provide an excellent customer experience while they prepare to migrate to a legacy system
• Continuous Integration – Direct Production Management/Development teams as they leverage version control to deploy alerting refinement in swift, secure, continuous integration model
• Resiliency – Partner with Production Management and Development teams to identify potential points of failure which should be monitored and proactively alerted on issues which could in turn be customer impacting if not resolved
• Delivery – Participate in architectural design reviews to ensure Production monitoring considerations are understood and have equal demand priority 

Skills requirements:

• At least 3 years of Application support / Production Management work experience in the Banking and Financial services industry. Exposure to software project lifecycle is a plus
• Experience leveraging monitoring tools such as Geneos, Splunk, Netcool, Control M and Dynatrace with an analytical mindset to drive identification of patterns/trends which would predict problematic situations
• Strong understanding of scripting/programming industry practices, to automate any repetitive tasks and provide alerting
• Good communication skills, both verbal and written, with the ability to clearly convey technical information while leading large conference calls
• Technical Knowledge in Linux/Unix, Windows, Application and Infrastructure logs
• Production experience with SQL, Python and Shell scripting is preferred
• Proven experience in Problem Management, Change Management best practices
• Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment
• Ability to work independently as a self-starter, and within a team environment 
• Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
• Domain knowledge or working experience in cards issuing and / or merchant acquiring would be a plus
• Stratus VOS or IBM Mainframe would be a plus