The Role
We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.
Responsibilities of this role:
- Coordinate with support and development teams to resolve application and system issues
- Design and maintain expertise in flow of application process and systems related to company
- Administer and resolve applications issues, provide updates and perform root cause analysis
- Supervise all alerts related to application and system procedures and provide services pro-actively
- Maintain good professional relationships with counterparts of engineering and customer support departments
- Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
- Perform root cause assessment and debug all issues on server domain, and availability of applications
- Coordinate with test department to assist in releases and deployments to various environments and production outputs
- Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
- Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Identify and provide resolutions ranging in complexity from medium to high.
Essential Experience and Qualifications
- Fluent English
- A degree level qualification in a technical discipline such as Computer Science or Software Engineering
- Knowledge and experience of administering or using Microsoft IIS
- Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
- Ability to diagnose & address application issues
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Customer Focused with excellent written and verbal communication and reporting skills
- Demonstrable ability to learn technical information, processes and applications quickly
- Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
- Demonstrated ability to be flexible and take a proactive approach to problem solving
Desired Experience and Qualifications
- Experience with cloud infrastructure (Azure)
- Experience using tools like Postman to create and save simple and complex HTTP/s requests.
- Basic knowledge of programming concepts, preferable C#
- Experience in building effective relationships with development teams and clients
Benefits
- 25 days annual leave + 2 company days
- Health Insurance
- Pension Contribution
- ESOP
- Tax saver scheme
- Bike to work scheme
- Sports and social activities
- Great annual office outings (Summer BBQ, Christmas party, charity runs)
- Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
- Learning and Development Opportunities