BearingPoint Ireland is recruiting an experienced Application Support Engineer to join our existing Managed Service team. You should have strong communications skills and excel at building rapport with clients, other internal support teams and external service providers. You should be a responsible process-oriented person who can work on your own initiative.

You will:

• Provide for L2 application and environment admin support to multiple clients and users daily
• Provide IT system administration, hardware and software support and maintenance
• Have a good telephone manner and provide feedback and support customers in a prompt, professional manner
• Troubleshoot and resolve issues/tickets raised by end-users and internally in adherence to Service Level Agreements
• Have responsibility for daily administration of the BMC Footprints system encompassing Incident, Problem and Change management
• Have a good technical understanding and willingness to apply knowledge to process enhancements and problem resolution
• Log, prioritise and monitor helpdesk issues through to resolution
• Optimise issue resolution by following production support procedures – effective, efficient, documented issue resolution
• Work closely within the support team and liaise with other level 2 and 3 team members and/or managers to maintain and apply common processes
• Be confident and capable of following up with colleagues/clients/third-parties at different levels
• Produce periodic reports - daily, weekly, monthly required by the client and extract data where necessary
• Configure and maintain the client's hardware, software, and related infrastructure
• Identify trends and escalate issues to management
• Be a good team player and willing to share information with other help-desk team-members readily
• Be committed to exceeding client expectations and meeting SLA’s
• Create and update procedural documentation in support of the helpdesk and its clients
• Take ownership of non-standard helpdesk tasks and follow them through to completion
• Have good Word and Excel skills and familiarity with reporting tools such as Power BI is a bonus
• Have a basic understanding of ITIL
• Have a Business/Technical diploma and a minimum of 4 years’ experience in a similar role

Equality & Inclusion

BearingPoint is an equal opportunities employer. We are committed to having a diverse and inclusive workforce where each individual feels they belong. Fostering a work environment with a strong sense of community and where everyone can thrive is a core pillar of our business. We are focused on attracting and retaining the best people with the right skills and the desire to deliver excellent results, regardless of background. In return, we will provide a working environment in which everyone feels valued and has the opportunity to fulfil their potential, where their talents are fully utilised and company goals are met. We celebrate the strength that comes from our similarities and our differences through local initiatives which promote inclusion, outreach and respect.
 

Required skills:

• Experience in shell scripting, bash, and SQL
• Experience with Tomcat, Weblogic
• Knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server
• Good working knowledge of Microsoft Windows Server technologies such as Active Directory, DNS, DHCP, Group Policy etc.

BearingPoint offers hybrid working, excellent salary prospects and a best-in-class benefits package. For further information, see BearingPoint’s careers website www.bearingpointcareers.ie