My North Dublin client is looking for an Application Support Analyst to join their global team. This is a great opportunity to gain invaluable experience in a well-established organisation with an excellent brand. Ideal for someone with experience in web application support, ideally with knowledge of e-commerce, ERP, or CRM systems.
This role will initially be a 12-month rolling contract with the aim to be converted to a permanent role by the end of the year.
Job Responsibilities
- Provide technical support to global teams for a range of e-commerce web applications.
- Collaborate with various technical and non-technical teams across the business.
- Follow through with requests from the helpdesk team and escalate where required.
- Respond to system alerts, user queries, emails, and service requests in a timely manner.
- 1+ years’ experience providing technical support, ideally for web applications
- Knowledge of retail, e-commerce, inventory management systems would be highly desirable
- Strong database knowledge, such as: SQL Server
- Knowledge of ERP and CRM systems would be ideal
- Excellent communication and customer service skills
Educational Requirements
- Third level degree in IT, eCommerce, or a related field, or equivalent experience
- Well-established global organisation with an excellent brand
- Collaborative and friendly team with a fun work culture
- Gain invaluable experience in the latest technologies
- Free parking and bike-to-work scheme
- Pension contribution
- Healthcare & life assurance
- Annual leave and birthday leave
- Remote working with a hybrid working model post-pandemic
