Software Developer/ Engineer/ Architect

Senior Team Lead

Job Description

Responsibilities:

  • Act as a mentor to the Operations Team, provide coaching and guidance to them for their day to day responsibilities and from a career perspective Actively train TLs on key methodologies used within the work environment
  • Define, create, maintain and communicate the strategy for your team in alignment with management Act as a go between for management and team leads, delegate management requests between team leads and ensure an even workload.
  • Define and plan project level programs,
  • Provide support guidelines for the duration of the projects as well as deliver Drive overall performance of the teams,
  • Ensure there is alignment on this across all products Be accountable for the team s performance both overall and on a product level KPI and SLAs
  • Build and maintain relationships with the key client and internal stakeholders
  • Business reviews preparation and delivery in front of the key client and internal stakeholders
  • Follow and implement business excellence practices across the team
  • Communicate effectively with the team deliver key messages and vision from management and provide visibility on his her responsibilities within the team
  • Support and engage with the team leads on a professional and personal level to ensure their growth and empowerment

Qualifications

Qualifications

  • Bachelor s Degree or 3 4 additional years of supervisory experience in lieu of degree.
  • Minimum of 3 years team management experience in an international environment Preferably practical analytical problem solving skills through analysis using Excel, SQL, Access queries etc. Preferably 2 years experience working in a social media environment would be advantageous
  • Ability to work on own initiatives while in a team environment having a business and client impacts Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change.