EXPECTATIONS AND TASKS
- Effective and efficient delivery of development support core tasks in the assigned functional areas of responsibility
- Analysis of complex software issues (on Development Support level)
- Ensure excellent quality and maintain high standards in incident processing, software corrections in the assigned areas of responsibility
- Be part of continuous improvement of software quality; design and implement improvements of software architecture and applications
- Contribute to the development of SAP’s product standards, development and support infrastructure, as well as development and support processes
- Implement functional enhancements in areas of expertise
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills:
- Candidates must possess a Degree/Diploma (or equivalent) in a computing discipline with software development
- Software debugging experience in a Customer Support or Development Support role
- Experience in a customer facing role
- Strong analytical and problem-solving skills
- Ability to work together with cross-cultural global teams
- Strong commitment to quality
- Self-motivated, ability and willingness to quickly take responsibility and to execute
Preferred skills
- Knowledge and experience of CRM processes
- Knowledge of ABAP Programming Language
- Experience working with JavaScript/Java/ Node JS, Angular & Database technologies
- Experience working with GitHub, Jenkins
- Understanding of Microservices, Kubernetes, Docker, AWS
- Experience working within an Agile/Scrum development environment
